At Fast Nangs, customer satisfaction is important to us. If there is an issue with your order, we encourage you to contact our support team (Phone: 0422 707 017 , mail : fastnangss@gmail.com ) as soon as possible so we can review the situation and provide a fair resolution in line with our return guidelines.
If you receive an item that is damaged, faulty, or incorrect, you must notify us within 24 hours of delivery. This allows us to investigate delivery-related issues promptly. Due to the nature of our products and strict health and safety standards, we are unable to accept returns for opened or used consumable items, including cream chargers and similar products that cannot be resold once unsealed.
For non-consumable items such as accessories, returns may be accepted within 14 days of receiving your order, provided the product is unused, in its original condition, and returned with all packaging and included components. Items showing signs of use, tampering, or damage caused after delivery will not be eligible for a return or refund.
To request a return, customers must first contact Fast Nangs customer support with their order number and a clear explanation of the issue. Once approved, return instructions will be provided. Customers are advised to use a tracked shipping service when sending items back, as Fast Nangs cannot be responsible for items lost during return transit. Unless the return is due to a fault or an error on our part, return shipping costs are the responsibility of the customer.
Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within 7 business days. Please note that processing times may vary depending on your bank or payment provider, and additional delays may occur outside our control.
If you would prefer an exchange instead of a refund, this may be arranged subject to product availability. All exchange requests must be approved by our support team before returning any item.
In cases where an item arrives damaged, defective, or different from what was ordered, customers should provide clear photographs and order details when contacting us. After verification, Fast Nangs will arrange an appropriate solution, which may include a replacement, refund, or store credit, depending on the circumstances.
If you have any questions about our return and refund process or need assistance with an order issue, please contact our support team. We are committed to resolving concerns quickly and fairly while maintaining safety and quality standards.
